Privacy policy

Effective Date: 24 November, 2024

At Shu Rong Herbals, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://shurongherbals.com, and use our services.

1. Data We Collect

We may collect the following types of data:

  • Personal Information: Such as your name, email address, phone number, and billing/shipping address when you place an order.

  • Usage Data: Including details of your visits, interactions on the website, and browsing patterns through tools like Microsoft Clarity, Hotjar, and other analytics.

  • Marketing Data: Captured through tracking pixels (e.g., Meta, Google Ads) to personalise advertisements.

2. How We Use Your Data

We use your information to:

  • Process and deliver your orders.

  • Improve your shopping experience by understanding user behaviour through session replays and heatmaps.

  • Personalise advertisements and marketing communications.

  • Comply with legal requirements.

3. Sharing Your Data

We may share your data with trusted third parties, such as:

  • Payment processors to complete transactions.

  • Analytics and advertising partners for marketing purposes.

We do not sell or rent your personal data to third parties.

4. Your Rights (GDPR Compliance)

As a resident of the UK or EU, you have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to how your data is processed.

  • Withdraw consent for data processing at any time.

To exercise these rights, contact us at info@shurongherbals.com.

5. Cookies

We use cookies to enhance your browsing experience and collect analytics. By continuing to use our site, you consent to our use of cookies.

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access or misuse.

7. Contact Us

For questions about this policy, email us at info@shurongherbals.com.